Misconduct Complaint’s Policy



1. Lodge a Misconduct/ Complaints

    1.1 Match Participant

    A match participant can be any person who is a player, team member, coach, Head of Esports, or match official.

    Any report from a match participant against a player, team management or spectator involved in a META High School Esports NZ match, tournament, or event, whether online or a LIVE LAN event, must within 72 hours of the completion of that match, tournament or event, lodge a written report with Victory Up.

    1.2 Other person

     Any complaint from any other person relating to a META High School Esports NZ sanctioned match, tournament or event must within 72 hours of the completion of that match, tournament, or event lodge their written report with corroborating evidence initially to their school’s Head of Esports or member who holds an equivalent title or position.

    Then within this period, the Head of Esports should choose what action to take which may include dealing with it themselves or add their endorsement and forward it to Victory Up for resolution.

    1.3 Non-Match related

    Any complaint relating to any alleged breach of the META High School Esports NZ Rules and Regulations, Code of Conduct, or any other matter under the jurisdiction of META High School Esports NZ and Victory Up, must within 72 hours of the alleged breach be lodged in writing with corroborating evidence initially to their school’s Head of Sports, Head of Esports or Member who holds an equivalent title or position. Then within this period, the Head of Sports, Head of Esports or member who holds an equivalent title, should choose what action to take which may include dealing with it themselves or add their endorsement and forward it to Victory Up for resolution.

    1.4 Dismissal of report/ complaint

    Any complaint that is not lodged through the Principle, Head of Sports, Head of Esports or Member with equivalent title or position nor has the endorsement of the complainant school’s Head of Sport, Head of Esports, or Principle, will be dismissed.

    Any report or complaint outside of the 72-hour deadline may be dismissed depending on the severity of the complaint.

    1.5 Inform Principal of School

    It is the responsibility of each school’s Head of Esports or member who holds an equivalent title or position, to ensure their Principal is aware of any formal complaint and the nature of it.

    1.6 Gathering evidence.

    If a team/ player suspects a breach of conduct, and there is no match official present, they must continue the match and record, screenshot and gather any evidence possible until the match is finished. They can then lodge a Misconduct Compliant with Victory Up and include all evidence gathered with match time and date.


      2. Complaints/ Misconduct review process

      Victory Up will consider and review all such complaints and depending on the nature of the complaints and allegations shall either:

      a) deal with the complaint itself in consultation with the Principal(s), Head of Sport, Head of Esports or person/s of equivalent title or position and involved members of META High School Esports NZ who it concerns.

      b) referred it to a Misconduct/ Disputes Panel,

      c) refer it to the New Zealand Esports Federation.

      d) Refer to META High School Esports (HSE) if complaint involves the brand itself.

      2.1 Guidelines

      The following guidelines will be observed but with the ability to go beyond if deemed appropriate/necessary:

      a) Victory Up will gather any additional evidence deemed appropriate to the complaint.

      b) the Principal, Head of Sport, and Head of Esports of the school against whom the complaint has been made will be notified in writing of the details of the complaint including the school, organisation or person bringing the complaint and the details of evidence provided.

      c) the Principal, Head of Sport, and Head of Esports receiving notice of the complaint will be asked to provide a written response, from one of the mentioned persons, to the Victory Up within 72 hours of the complaint being transmitted.

      d) Victory Up will then and where necessary in consultation with the META High School Esports, or possibly New Zealand Esports Federation, determine how the complaint is to be processed and advise the involved parties accordingly.

      e) The NZESF will be informed of all Misconduct and Complaints against one of its members.

      f) META High School Esports (HSE) will be informed of all Misconduct and Complaints involving a participant/s of any match, tournament, and event, whether online or Live LAN offline, under the META High School Esports NZ.


      3. Misconduct/ Disputes Panel

      The Misconduct/ Disputes Panel will consist of but is not limited to:

      a) A member of Victory Up

      b) A member of META High School Esports Staff

      c) A non-student member from a school competing in META High School Esports NZ (Principle, head of sport, head of esports, teacher, staff member, or coach).

      One member of the Panel will be appointed Chair for the hearing.

      The persons mentioned in part c), will not be associated with either school or student involved in the allegation.


      4. Misconduct/ Disputes Hearing

        If a hearing is to take place with a Misconduct/ Disputes panel both schools and persons involved will be notified.

        4.1 Pre-Hearing

        a) The principal(s), Head of Sport and Head of Esports of schools involved and any person(s) involved with the complaint will be informed of the time, date, and place of the hearing. They will be supplied all evidence collected and invited to attend.

        b) All written material will be supplied to all parties above at least 48 hours prior to the hearing.

        c) The hearing may take place online via video conference call.

        4.2 The hearing

        1. A member of the Misconduct/ Disputes Panel, whom has been appointed Chair of the hearing, will present the complaint and the response received from the principal of the defendant school and any other evidence provided.

        2. If in attendance, the principal or any person delegated by the principal of the complainant school will be invited to speak.

        3. If in attendance, the principal or any person delegated by the principal of the defendant school will be invited to speak.

        4. the panel has the opportunity to ask questions of either party.

        5. if appropriate and agreed to by the appointed Chair, either principal or delegate may seek leave to confidentially speak to the panel.


        5. Finding and Penalties/ Sanctions

        The panel will then deliberate and may give an oral finding or more likely will reserve its decision to be conveyed in writing to the parties along with any penalty/ sanction within 48 hours of the hearing.

        5.1 Penalties/ Sanctions

          Penalties/ Sanctions may include but are not limited to:

          I. no further action;

          II. offer to arrange mediation to attempt to resolve the complaint/ allegation;

          III. present a resolution to the complaint including a change in match results;

          IV. written warnings with or without conditions;

          V. individual person sanctions;

          VI. team sanction;

          VII. school sanction

          VIII. any other sanction deemed appropriate


          6. Dispute Panel Decision

            Any school wishing to appeal any decision and/or sanction/penalty, by the Misconduct/ Disputes Panel must do so through its Principal, within 5 working days of any decision being formally notified and in doing so must include all the following:

            a) written substantiated grounds for the appeal.

            b) the Principal’s signed endorsement of the appeal.

              6.1 Appeal received.

              An appeal will have deemed to have been lodged when all article 6 from have been received by the Victory Up.

              The appeal will then be elevated to the NZESF as the sanctioning body of Victory Up.


              7. New Zealand Esports Federation

              All members of META High School Esports NZ are registered members of the NZESF. As such all members fall under the regulations of NZESF- https://www.esf.nz/regulations/

              For all misconduct/ disputes classed as severe, and appeals against the decision of the Misconduct/ disputes panel, the decision on action will be elevated to the NZESF to conduct its own process/es.

              7.1 Appeal decision

              All appeals to overturn a decision made by the Misconduct/ Disputes Panel will be elevated to the NZESF, so they can review it with all evidence and written statements involved so far in the complaint.

              Principle/s, Heads of Sports, Heads of Esports or person/s with equivalent titles/ positions, will be informed once the appeal has been transmitted to the NZESF.

              7.2 Severe Misconduct

              The Misconduct/ Disputes Panel has made the decision to place severe sanctions/ penalties on a member/ participant. Decision that includes but is not limited to:

              a) Removal of a participant from META High School Esports NZ

              b) Decision of a School Sanction participating in META High School NZ

              c) Any hearing that has heard activity or misconduct found to be criminal activity under the Crimes Act 1961


              8. Other Complaints

              All other complaints (not related to misconduct) should in the first instance be directed to the Victory Up. If the complaint directly relates to META High School Esports NZ, or relates to Victory Up’s own actions or policies, the complaint should be lodged with the NZESF.

              All complaints should be in writing with supporting information and via the school’s Head of Sport, Head of Esports and/or Principal.

              8.1 Other complaints consideration

                Victory Up will consider all such complaints and depending on the nature of them shall either:

                a) refer it to the NZESF themselves.

                b) deal with the complaint itself in consultation with the schools Heads of Esports and parties of all concerned.

                c) refers it to the Principles of the schools involved.

                d) Refer to META High School Esports (HSE) if complaint involves the brand itself.

                8.2 Other Complaints guidelines

                The following guidelines will be observed but with the ability to go beyond if deemed appropriate/necessary:

                a) Victory Up will gather any additional evidence deemed appropriate to the complaint.

                b) representatives of the involved parties will be notified in writing of the details of the complaint including the school, organisation or person bringing the complaint and the details of information provided.

                c) on reception of the complaint notification, a 72-hour window is opened for written responses to the complaint.

                d) Victory Up will then and where necessary in consultation with the META High School Esports, and possibly the NZESF, determine how the complaint is to be processed and advise the involved parties accordingly.